Inditex Sucks Customer Reviews and Feedback

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Industria de Diseño Textil, S.A. (Inditex; Spanish: [indiˈteks]; lit. 'Textile Design Industry') is a Spanish multinational clothing company headquartered in Arteixo (A Coruña) in Galicia. Inditex, the biggest fashion group in the world, operates over 7,200 stores in 93 markets worldwide. The company's flagship store is Zara, but it also owns the chains Zara Home, Massimo Dutti, Bershka, Oysho, Pull and Bear, Stradivarius, and Uterqüe. The majority of its stores are corporate-owned, while franchises are mainly conceded in countries where corporate properties cannot be foreign-owned.

On August 6, 2019, an anonymous former employee from Inditex/Zara, reviewed his experience working as a visual merchandiser for the company on the website "glassdoor":

"What a Waste: I worked at Inditex full-time for less than a year. There were zero pros to being recruited to work for Zara. They did not live up to their word. They hired us by telling about this great commission payment that they have and how people make more than their normal paycheck, etc. Well, come time for our new store to have all employees come out of the probation period, and they announce that the commission payment is ended company-wide. ARE YOU KIDDING ME!? Hired on lies. They knew they were getting rid of it and they used it as a selling point during their recruitment. Training with them out of state? hope you don't have to because they DO NOT pay/reimburse for transportation, rental, or Uber. They REQUIRE you to take public transportation! What a joke. Their HR dept isn't looking out for you. They are looking after you to protect the company. What a disgrace. They changed my salary payment to hourly payment and went against my contract. [...] that's illegal."


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Former Employee - Visual Merchandiser/Commmercial says

"Did not live up to their word. They hired everyone telling us about this great commission pay that they have and how people make more than their normal paycheck, etc etc. Well, come time for our new store to have all employees come out of the probation period, and they announce that the commission pay is ended company wide. ARE YOU KIDDING ME!? Hired on lies. they knew they were getting rid of it and they used it as a selling point during their recruitment. Training with them out of state? hope you dont have to because they DO NOT pay/reimburse for transportation ie rental, lyft, uber. They REQUIRE you take public transportation! What a joke. Their HR dept isnt looking out for you. they are watching you to protect the company. what a disgrace. Changed me from salary to hourly and went against my contract and tried to play it off. fyi ZARA/INDITEX, thats illegal ."

Former Employee - Sales Associate says

"1. NO WORK LIFE BALANCE. REQUIRES 100% COMMITMENT. IT WILL FEEL LIKE YOU ARE SPENDING YOUR ENTIRE DAY HERE. 2. As a sales associate you are expected to do a lot which can be very stressful at times. Communication is bad and I've seen my store director yell at other managers many times. 3. No respect from management and no recognition of putting in hard work. I see sales associates and visual merchandisers that work really hard at their job and they're always the first to get yelled at by managers even though they're the ones who work the hardest. Other employees literally do nothing and only act busy when a manager is around. 4. Clear and blatant racism. Some may say this is a company practice, ask any current associate in New York and they will definitely agree. 5. FAVORITISM. IF YOU ARE POLISH, ALBANIAN, OR SPANISH then don't worry you can do whatever you want. 6. Promotions? Where? I've talked to people who have been sales associates for 3+ years and are interested in being promoted. 7. Your requests off for holidays, vacations, doctors visits will be ignored. You have to remind management 1000x times."

Former Employee - Sales Associate says

"This was probably the worst place I’ve ever worked at. Management was horrible! And the customers were just as worse. You’ll be worked like a slave (and I don’t say this lightly). The reason I left was because they basically made me choose between school or that job, and school was WAY more important, but they didn’t see it that way. Horrible vacation/time off. If you didn’t show up for your shift on three separate occasions, even with a valid excuse, you would be fired. You are replaceable and they know that, so they treat you however way they want. Overworked, underpaid, not worth it."

Visual Merchandiser In Store says

"Overwork people for crappy pay and no perks or benefits."

Former Employee - Anonymous Employee says

"Management is the WORST I've ever seen in Corporate. They lack the necessary knowledge and do nothing. Whoever is hiring internally has no idea what they are doing, which is clear by the high turnover rate. Highly unprofessional, I would never recommend this company to anyone. No perks. The sad thing is that the company is expanding rapidly in the American market. You will never grow in this company unless you are 1. Spanish 2. Are buddy buddy with the uppers 3. Are from Spain There is one problem I have with the people coming from the Spain HQ -- How can you bring people to work in the US when they have no sense of American culture, laws, practices, etc?! And give them management positions at that?! Makes absolutely no sense."

Former Employee - Sales Assistant says

"Bad management, Rude Managers, High employee turnover, They promise an opportunity but missing a month for your contract to be renewed they fire you without any explanation."

Former Employee - Sale Assistant says

"Nothing to add or point out regarding the interview."

Former Employee - Sales Assistant says

"Always having to do overtime, not being able to ask for days off, roster changing every week"

Former Employee - Area Manager says

"They should all get medically tested"

Former Employee - Sales Associate says

"I have been working as a sales assistant for almost two years at Zara Home: No working ethics, they are manipulating people and almost forcing to work overtime as well as during holidays. Oh one more, they are also brainwashing employees about the products."

Satış (Former Employee) says

"Baskıcı mobbing uygulanan bir kişiye beş kişinin yapacagı işi yükleme. Bel fıtığı boyun fıtıgı varis olma garantisini sunaryıkİnsan olan burada çalışamaz"

Colaboradora da Zara (Former Employee) says

"Empresa com uma remuneração pouco coerente em termo de part-time com o nivel de vida vivido em Portugal e principalmente no Porto."

Oficial de 3ª (Former Employee) says

"La peor empresa que e estado esclavitud del siglo 21Estres esclavitudLa peor empresa que e estado"

Técnico De Mantenimiento (Former Employee) says

"Te contratan por medio de tercero por lo que no te dan buenas prestaciones"

HR Generalist Intern (Former Employee) says

"Malas condiciones laborales (horario, salario, cultura, responsables,...)SalarioTodo"

Vendeuse (Former Employee) says

"Une entreprise à fuire et surtout Zara Lausanne! Des contrats CDD d’un mois et demi renouvelable 2 fois et puis le fameux mot de désolé on ne peut pas vous garder à cause du chiffre ! C’est une vraie arnaque cette entreprise ! La plupart des collaborateurs sans CFC ni expérience dans le domaine ! Que des anciennes femmes de ménage ou des réceptionnistes boîte de nuit ! Aucun respect pour autrui ! Mais si tu es portugaise comme la directrice magasin tu seras plus au moins la bienvenue , autre origine pas la bienvenue . Conseil: les chiffres du magasin de Lausanne seront toujours réalisés vu la notoriété de marque internationale mais par contre la stratégie RH doit être transformé et il faut commencer par le recrutement rationnel ,organisé et transparent des collaborateurs .RienTous"

Sales Associate (Former Employee) says

"If you love yourself and life then RUN. Management do not know how to work cohesively with associates. Management loves to sit around around in AC all day, gossip and discuss the workers personal business rather trying to come up an effective plan that can get themselves and workers out of the store in a timely manner. Oh yeah and forget about going to HR because they care just as much the Managers care. That location as a whole needs to be reconstructed from the bottom up. In addition, literally all the managers were born in 1997 and under so I mean how can you expect a place like this to have any kind of professionalism with a bunch of non-educated, young, immature people running it. Once again if you love yourself then just don’t go to this location lol you’re going to regret it.The discount I guess lolEverything"

Vendeuse caissière (Former Employee) says

"A boycotter. Ne respecte pas le personnel ! Inditex a été une mauvaise expérience pour moi.Horaires de travailmanque d’organisations, manques d’expériences pour certains managers et j’en passe..."

Almacénista (Former Employee) says

"Pésimo lugar para trabajar en zona industrial Vallejo CDMX, no se lo recomiendo a nadie , explotan al personal , jefes nefastos , te quieren obligar a trabajar horas extras.0Todo"

Πωλήτρια (Former Employee) says

"Πολύ κακο περιβάλλον, με υπεύθυνες που σου φώναζαν χωρίς λόγο στο κατάστημα mall, πολύ πίεση να είσαι όσο πιο γρήγορος γίνεται, αλλά μόνο στα άτομα που δεν είχαν φιλικές σχέσεις με τις ανώτερες. Όταν δεν είχε κόσμο, οι υπεύθυνες μπαίνανε στην αποθήκη και αραζανε και εμείς σκιζομασταν στη δουλειά. Αυτό που καταλάβαμε όλα τα καινούργια άτομα,πριν κλείσουμε 6 μήνες μας εδιωχναν για να επωφελούνται οι παλιές τα bonus καταστήματος. Απαράδεκτη και απάνθρωπη συμπεριφορά.Για παράδειγμα ειχε τύχει επειδή δεν είχα φτιάξει σωστά το εσωρουχο στην κρεμαστρα να μου το πετάξει κάτω στο πάτωμα σαν τιμωρία για να το σηκώσω. Με λίγα λόγια ψυχολογικός πόλεμος."

Responsable y dependienta (9 años (Former Employee) says

"Empresa donde no se mira para nada al trabajador ,para ellos eres un simple número, da igual que lo des todo y más en el trabajo, nunca te van a valorar, ni a agradecer nada."

Dependienta (Former Employee) says


German speaking Customer Service Manager (Former Employee) says

"det var ikke mulig at vokse i selskabet. chefer var dårlige til at lytte og ingen forståelse.god løndårlig chef og kollegaer"

Prodejní asistentka (Current Employee) says

"Manažeři se povyšuji nad svými zaměstnanci. Neprofesionální chování vůči zaměstnancům, nevychazeji vstříc ohledně plánování směn během studia, ze zkráceným uvazkem nemáte nárok na 4 dny volna během jednoho týdne!"

Dependienta (Former Employee) says

"No tratan bien a los trabajadores, el sueldo no es digno y muchisimas horas de más que no estan pagadas"

Visual Merchandiser (Former Employee) says

"no organisation, just no care around, used people no care, no life after work, somentimes nice people, no rules, bullism, no consideration, no support"

Cajero Principal (Former Employee) says

"No debería de existir estos trabajos son lo peor apestan, no tienen calidad humana, horarios horribles un salario miserable simplemente es una porqueríaTrabaja hay si no tienes vida jajajaEs el peor empleo"

Finance Graduate (Former Employee) says

"Pas de possibilité d'evolution de carriere. Societe a evite"

Dependiente en Bershka (Former Employee) says

"Todo mal en esta empresa, organización y amabilidad incluidos"

Dependiente (Former Employee) says

"Trabajar para la empresa Inditex; al principio es bueno pero después los encargados empiezan a hablar cosas de tu persona a tus espaldas y te tratan pésimo no tienen manera de pedir las cosas, no pagan las horas extra si entras a las 10 y sales hasta que la tienda esté completamente recogida no te lo pagan, cuando por culpa de la encargada todos se fueron y queda poco personal; te presionan hasta el punto de la frustración. Horrendo.Únicamente la paga y eso en ocasionesJornadas de más de 10 horas sin pago de horas extra y jefes prepotentes." is a non-profit organization and communications forum for social activism. This website allows users a voice to share their point of view online about what sucks in the world.

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